Sales Conditions

The following terms and conditions, originally written in Italian, have been translated into the current language for greater immediacy and user convenience, with the use of automatic translators: therefore, for a better understanding of the rules described, we invite users to an autonomous translation starting from the official version of the regulations in Italian.

Sales conditions

The owner of this site is Azienda Agricola Zafferano Colli Oltrepò Pavese S.S.A. (Company or Owner for brevity), with a registered office in Lirio (PV), Strada Nuova, 5, C.F. 02732890187e VAT number 02732890187
User assistance is active from Monday to Friday, from 10 am to 1 pm and from 3 pm to 7 pm | Telephone number: +39 0385 090423 - email: shop@zafferano-oltrepo.it

These conditions of sale govern the sale of products sold by the Company through the website shop.zafferano-oltrepo.it.
Any changes or new conditions of sale will be promptly reported to users, will be effective from the time of publication on the site and will be applied only to sales concluded after publication.


Acceptance of the Conditions of Sale

By placing an order in the various ways provided, the User declares to have read the information provided during the purchase procedure and to accept the conditions transcribed below.
The User is therefore invited to read carefully the present conditions of sale and to print them or to save them on another durable medium accessible to him.



Prices

All sales prices shown on the shop.zafferano-oltrepo.it website are expressed in Euro inclusive of VAT, unless otherwise indicated, but do not include any duties, taxes or fees due in the Country of destination, if different from Italy, the verification and payment of which are the sole responsibility of the buyer.
The published prices are subject to possible variations without any obligation prior notice to the users of the site.




Purchase procedure

Each order sent constitutes an offer for the purchase of products. Orders are subject to availability and the Owner's discretionary acceptance.

The User must select the products and complete the check-out, after carefully checking the information contained in the order summary.
The order is made through the confirmation of the same and is subject to the payment of all items indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place at the time of sending the Order Confirmation by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 7 working days of placing the order, at the email address provided during registration, the possible unavailability of one or more of the products purchased.
In this case, the Owner will refund the price and shipping costs incurred by the User. Until full payment of the price of the products ordered, the products remain the property of the Owner.


Payment method

The site uses third-party tools for processing payments and does not in any way come into contact with the payment data provided, such as, for example, those relating to the credit card.
The Owner cannot be held responsible for any refusal of payment by payment system providers or for direct or indirect consequences deriving from the use of the credit card to make the payment.
Any costs for managing payments from the User that are not accepted will be charged to the User.



Product description

The Owner will do its best to present the characteristics of the products with the greatest degree of detail possible on the site, within each tab corresponding to the product viewed by the User.
The prices, descriptions or availability of the products displayed are subject to change without notice.
The images on the site are provided to the User for information purposes only and to facilitate product recognition: due to variations in the sizes and packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.
The User, therefore, acknowledges and accepts that any such differences do not constitute a lack of conformity of the products.



Delivery

The packaging used is extremely safe and approved by couriers to ensure the absolute integrity of the products. In any case, upon receipt of the products, the user must verify that they comply with the order and that the packaging is intact and undamaged.
The User who makes a purchase through the site, also declares and guarantees that whoever will receive the shipment of the purchased products is of age according to the legislation applicable to the latter.
In case of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products, but not the shipping cost. The holder can not be held responsible for delivery errors due to inaccuracy or incompleteness in the compilation in the purchase order by the User, for any damage occurred to the Products after delivery to the carrier, where the latter is chosen and commissioned by the User or for delays in delivery attributable to the latter.



The right of withdrawal for the consumer

The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a full refund of the expense incurred for the purchase without any penalty, just as provided for in Legislative Decree 21/2014, implementing Directive 2011/83/EU on consumer rights, which obviously also includes purchases made via Internet. The only expenses not reimbursed will be the shipping costs.

The User has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in the following paragraphs. To exercise this right, the User must send the Owner a communication to the e-mail address shop@zafferano-oltrepo.it, within 14 days from the date of receipt of the Products, communicating their intention to exercise this right and indicating the number of order viewable in the order confirmation email, the products for which withdrawal is requested and the bank details necessary to obtain the refund.
Once receipt of the confirmation from the Owner authorizing the return of the products, the user will have 14 days to ship, at their own expense, to:

Azienda Agricola Zafferano Colli Oltrepò Pavese S.S.A.
Strada Nuova, 5
27040 - Lirio (PV)

The Owner undertakes to refund the purchase cost of the returned goods within 14 days of receipt of the same, excluding shipping costs.

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is, to the User who acts for purposes unrelated to his business and professional activity.


Limitations on the right of withdrawal

The right of withdrawal is totally lost if the returned product is not intact, that is:

1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.


The right of withdrawal does not apply to the supply of food or vegetable and agricultural products, which, by their nature, cannot be returned or which risk deteriorating or altering rapidly.

The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

order of products by a non-consumer customer and / or that requires an invoice;
order of tailor-made or clearly personalized products;
order of products that are likely to deteriorate or expire rapidly;
order of sealed products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the User, in particular, is informed and accepts that the products that "risk deteriorating or expire rapidly" include all food products including, by way of example and not limited to, wines , alcohol and beverages, etc., all cosmetic products and more generally all those products which, due to their intrinsic characteristics and qualities, are subject to alteration also as a result of inappropriate storage.
In addition, it is specified that, for hygienic reasons and for the protection of Users, the right of withdrawal is applicable only for products purchased on the site that can be returned and put back on the market without endangering the health of consumers, such as books, gadgets, tools, etc.




Lack of conformity

In case of lack of conformity of Products sold through shop.zafferano-oltrepo.it, the User must immediately contact the Owner at the email address shop@zafferano-oltrepo.it

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore the conformity of the goods by repair or replacement or to a suitable reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to the Owner within two months from the date on which he discovered the defect.


Ineffectiveness and partial nullity

If any clause of these conditions is found to be null, invalid or ineffective, it will lose its full or partial effectiveness.
The remaining clauses will remain fully effective without any kind of derivative conditioning.



Competent court

The Court of Pavia, Italy, is competent for all disputes.
The exclusive court of the consumer is an exception, if the law so provides.



Online dispute resolution for consumers

Consumers residing in Europe must be aware that the European Commission has set up an online platform that provides a dispute alternative resolution tool.
This tool can be used by the European consumer to resolve in a non judicial way any dispute relating to and/or deriving from contracts for the sale of goods and services bought online.
Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract subscribed with the Owner.
The platform is available at the following link.
(http://ec.europa.eu/consumers/odr/)

The Owner is available to answer any question sent to the email address shop@zafferano-oltrepo.it



Changes to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication on the site.
The User who continues to use the site after the publication of the changes accepts the new Terms without reserve.